Cancellation, service concerns and refunds

About this policy

This policy explains how to change or cancel a visit, report a service concern and request a refund. Contact us using your booking details so we can review your request.

Read it together with our Terms & Conditions. This policy does not limit any rights available to you under applicable law.

Confirmation and payment

Your visit is confirmed after we agree the service details and appointment time with you. No advance payment is required. Payment is due after the agreed service is completed.

Cancelling or rescheduling

You may cancel or reschedule without a cancellation fee before the crew is dispatched. Please contact us as soon as possible so we can update the booking.

There is no cancellation fee if you cancel after dispatch but before work starts. Please tell us promptly so we can free up the slot.

If the quote changes

If our on-site assessment changes the quote, we will explain the change before work starts. You may decline the revised quote at no charge.

If work has already started

If you ask us to stop after work has begun, we will explain the work already completed and any amount due before proceeding.

Service concerns

Please report a cleaning concern within 48 hours of service completion, with your booking details and photographs where possible. We will review the concern and explain the next step.

Re-clean

If the issue is caused by our workmanship, we will arrange a free revisit for the affected area. This does not cover new stains, pre-existing damage or marks that cannot be removed by cleaning.

Refunds

If a paid service was not delivered, or a service issue cannot be put right, contact us for a review. We will explain whether a full or partial refund is due and how it will be returned. We do not offer a blanket “money-back, no questions asked” guarantee.

Approved refunds are returned to the original payment method. Your payment provider may take additional time to show the credit.

How to raise a request

To cancel, reschedule or report a concern, contact us with your booking details and, where relevant, photographs of the concern.

• Phone: +91 99991 98272
• Email: info@deepcleanics.online
• Address: DeepCleanics, A14 Building, Inderlok, New Delhi 110035