Privacy Policy

About This Policy

DeepCleanics ("we", "us", "our") provides on-site sofa, carpet, rug and mattress deep-cleaning services across Delhi NCR from our base at A14 Building, Inderlok, New Delhi 110035. This policy explains what personal data we collect through our website and booking channels, why we collect it, and the choices you have.

We handle personal data in line with applicable Indian law, including the Digital Personal Data Protection Act, 2023. By booking a service or submitting an enquiry, you agree to the practices described here.

Information We Collect

We collect only the information needed to schedule, deliver and support a cleaning service. This is provided directly by you when you book or enquire.

• Your name
• Phone number
• Service address and pincode
• Email address (where provided)
• Booking or enquiry details, such as the item to be cleaned (for example a 3-seater fabric sofa, carpet, rug or mattress), preferred time slot and any notes about stains or access
• Basic technical data such as device and browser information collected automatically by analytics tools

How We Collect It

We collect your information through the channels you use to reach us.

• Our on-site booking and enquiry forms
• Our contact form
• WhatsApp messages
• Phone calls to our team

Why We Use Your Information

We use your personal data for clear, service-related purposes only.

• To schedule your appointment and dispatch a trained crew to your address
• To prepare and confirm price quotes based on the selected sofa package, such as ₹449 for a 2-seater, ₹699 for a 3-seater and ₹1,199 for a 5-seater set. L-shaped and sectional sofas, carpets, rugs, mattresses and home cleaning are quoted on enquiry. We confirm the service scope and quote before work begins.
• To contact you about your booking, reschedule if needed, and provide customer support
• To raise your invoice and record payment made after the service by cash, UPI or card
• To improve our website and understand how visitors find and use it

How We Store and Protect Your Data

We keep your data on access-controlled systems and apply reasonable technical and organisational safeguards appropriate to a small home-services business. Access is limited to team members who need it to deliver your service.

No method of transmission or storage is completely secure, so while we take practical steps to protect your information, we cannot claim absolute security. We do not hold any security or data-protection certifications and make no such claims.

Sharing With Third Parties

We do not sell your personal data. We share it only with parties that help us deliver the service or run our website, and only to the extent needed.

• The trained technician or vendor crew assigned to your job, who receive your name, address and booking details to reach and serve you
• Payment and UPI processors, when you pay by UPI or card after the service
• FormBold, the form-delivery provider that transmits your booking and enquiry submissions to us
• Analytics providers and Google (including Google Analytics, Google Ads and the Google tag) that help us measure website traffic and advertising performance
• Authorities or advisors where we are legally required to disclose information

Cookies and Tracking

Our website uses cookies and similar technologies, including the Google tag, to keep the site working, measure visits and understand the performance of our Google Ads campaigns. These tools may set cookies on your device.

You can control or block cookies through your browser settings. Disabling some cookies may affect how parts of the site function.

Data Retention

We keep booking and enquiry records for as long as needed to deliver the service, maintain invoicing and warranty records, and meet legal or accounting obligations. When your data is no longer required for these purposes, we delete or anonymise it.

Your Rights

Under the Digital Personal Data Protection Act, 2023, you have rights over your personal data. To exercise any of these, contact us using the details below and we will respond within a reasonable time after verifying your identity.

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data where it is no longer needed
• Withdraw consent for future processing, which will not affect processing already carried out

Children's Data

Our services and website are intended for adults booking home-cleaning services. We do not knowingly collect personal data from children. If you believe a child has provided us information, please contact us so we can remove it.

Contact for Privacy Queries

For any question about this policy or your personal data, reach us at:

• DeepCleanics, A14 Building, Inderlok, New Delhi 110035
• Phone: +91 99991 98272
• Email: info@deepcleanics.online